Shipment Processing Time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, so please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Should an order contain an already-released item from our catalogue as well as a pre-order item, the entire order will be shipped together when the pre-order item becomes available. We recommend making multiple orders should you wish your already-released items to be sent immediately.
Domestic Shipping Policy (UK)
- Standard Shipping – Any order up to 309g will be sent out via Royal Mail standard delivery.
- Tracked – Any order over 310g will be sent via Royal Mail Tracked delivery.
- Free shipping over £50 – Any order over £50 will receive free DPD or Royal Mail Tracked delivery.
International Shipping Policy
- Standard Shipping - Will be sent out via Royal Mail Standard delivery.
- Tracked Shipping - Will be sent via Royal Mail International Tracked Parcel Service.
- Free Tracked Shipping over £200 – Any International order over the value of £200 will be shipped for free via Fedex, DPD or the Royal Mail International Tracked Parcel Service.
Please note: To ensure prompt and safe delivery, we strongly advise choosing the tracked option at check out.
*Royal Mail International Tracked Parcel Service is for any parcel under 2KG
*We can not ship Fedex or DPD parcels to PO addresses.