Shipping Policy

Shipment Processing Time 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days, so please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Pre-orders

Please note that payment for pre-orders (titles that are yet to be released) will be taken immediately, and that the item/s will be dispatched just before the listed release date.

Should an order contain an already-released item from our catalogue as well as a pre-order item, the entire order will be shipped together when the pre-order item becomes available
We recommend making multiple orders should you wish your already-released items to be sent immediately.

Domestic Shipping Policy (UK)

  • Standard Shipping – Any order up to 309g will be sent out via Royal Mail standard delivery.
  • Tracked – Any order over 310g will be sent via Royal Mail Tracked delivery.
  • Free shipping over £50 – Any order over £50 will receive free DPD or Royal Mail Tracked delivery.

International Shipping Policy

  • Standard Shipping - Will be sent out via Royal Mail Standard delivery.
  • Tracked Shipping - Will be sent via Royal Mail International Tracked Parcel Service.
  • Free Tracked Shipping over £200 – Any International order over the value of £200 will be shipped for free via Fedex, DPD or the Royal Mail International Tracked Parcel Service.

 

Please note: To ensure prompt and safe delivery, we strongly advise choosing the tracked option at check out.

*Royal Mail International Tracked Parcel Service is for any parcel under 2KG

*We can not ship Fedex or DPD parcels to PO addresses.