Lime Wood Media ("we" and "us") is the operator of https://www.powerhousefilms.co.uk ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These terms are provided in order to provide clarity and set expectations regarding the service we offer, and to ensure protection for both you, the customer, and us, the operator.
Subject to stock availability. We try to maintain accurate stock counts on our website but, from time-to-time, there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs, as calculated, will be the final cost for shipping the goods to the customer. Payment for shipping will be collected with the purchase.
Domestic Shipping (UK)
Standard Shipping – Any order weighing up to 309g will be sent out via Royal Mail standard delivery.
Tracked – Any order weighing 310g or over will be sent via Royal Mail Tracked delivery.
Free shipping over £50 – Any order with a value of £50 or more
Standard Shipping - Will be sent out via Royal Mail Standard delivery.
Tracked Shipping - Will be sent via Royal Mail International Tracked Parcel Service.
For EU, US and Canadian addresses, free tracked shipping applies to orders with a value of £200 or more
For the Rest of World, free tracked shipping applies to orders with a value of £250 or more.
3.1 Return Due To Change Of Mind
3.2 Warranty Returns
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days
4.2 Transit Time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we can change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
We will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using The Royal Mail. We are unable to offer this service using courier services.
4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can investigate.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
All prices at the website include VAT. We automatically remove VAT for international orders. Orders from outside the UK have the VAT deducted once the delivery address has been entered at checkout.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and we encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Lime Wood Media at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has investigated and deemed the parcel lost.
Please note that payment for pre-orders (titles that are yet to be released) will be taken immediately, and that the item/s will be dispatched just before the listed release date.
10. Customer service
For all customer service enquiries, please email us at email@example.com